![]() ![]() AMD shows a (!) or (?) next to its symbol: Ensure Apple Device Service is running.AMD is missing: Try connecting your device using a different USB cable.Locate the "Apple Mobile Device USB Driver" (AMD) item in this section.Click the downward arrow next to "Universal Serial Bus controllers" from the list.In the 'Run' box, enter devmgmt.msc and click OK to open the Device Manager.If iTunes still isn't recognizing your device after updating your drivers, check that it is correctly installed and running as expected: Right-click the " usbaapl64.inf" or " usbaapl.inf" Setup Information file and choose "Install".Īpple Mobile Device USB Driver - Further checks (Windows only).Click OK to go to this location on your computer.%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers In the proceeding 'Run' window, enter this location:. ![]() Hold the Windows key on your keyboard and press R.Launch iTunes and attempt to connect your device using your USB cable.Select "Search automatically for updated driver software".Right-click your connected device and choose "Update driver".Click the downward arrow next to "Portable Devices" from the list.Right-click the Windows icon in the bottom-left corner of your screen, then click "Device Manager". ![]() Connect your device to your PC or laptop using your Apple USB cable - this time, if iTunes opens automatically, close the window. So needless to say, if the driver is outdated or broken, this will prevent your computer (and by extension, iTunes) from recognizing your device.įor this process, as we did before, unlock your device and ensure it is showing the Home screen. This driver tells your computer how to communicate with Apple mobile devices. Update Apple Mobile Device USB Driver (Windows only)
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